Privacy policy

The data controller is Royal Rent-a-car, Doboj, Bosnia and Herzegovina. For privacy requests, contact us via the phone number or email published on the contact page.

We collect data you submit through forms: full name, phone number, email (optional), notes, booking details and request-related information.

Technical data may be processed automatically, such as IP address, browser type, device information and diagnostic logs, to ensure security and website stability.

We process data to answer inquiries, prepare and deliver rental/transfer services, provide support and prevent abuse.

Analytics data is processed only based on user consent provided through the cookie banner.

Data may be shared with trusted processors required for service delivery (for example hosting, email and workflow automation), under appropriate safeguards.

We do not sell personal data and do not use data for advertising without a valid legal basis.

We keep data only as long as necessary for inquiry handling, service execution, legal obligations and dispute resolution.

Subject to applicable law, you may request access, correction, deletion, restriction, objection and data portability.

You can withdraw analytics consent at any time using Cookie settings in the website footer.

We apply reasonable technical and organizational safeguards to protect data from unauthorized access, loss or alteration.